We can only accept order cancellations before the product is shipped out. If you need to cancel an order, please Click Here to submit your request.
- Please Click Hereto submit a return request and indicate the item(s) you would like to return and choose the correct reason.
- After receiving return instructions from us, please package up the item(s) to be returned and drop off your package at the local post office or another courier.
- Most returns & exchanges are processed within 5 business days after we receive your package. The refund will be processed and credited automatically to your original method of payment.
- Refund to Gift Card credit: you will receive an instant refund within 12-24h once you ship the returned item out. It gives you the flexibility to place a new order away, rather than wait for a credit card refund.
*If the return is due to the consumer, for example, the item is no longer needed or liked, choose the wrong size, quantity, or style you want, you will be responsible for the return shipping cost. You can use your own shipping method at your own expense, or use the shipping label we provide and pay the corresponding shipping fee. The exact cost of a return label depends on your region and the quantity and weight of the items you are returning (applicable to US orders only), and the fee will be deducted from your refund.
You have 30 days to decide if an item is right for you, if you would like to return or exchange the item, please contact us within 30 days of delivery.
To be eligible for a return to the original form of payment, the item must be unwashed, unworn, and in new condition with all original components and tags still intact.
- Orders from outside the US are not eligible for exchange. If you choose to return for a refund, we are sorry that we are temporarily unable to provide a return label, please use your own shipping method at your own expense.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-maelreg products.
- Additional expedited shipping fees and handling charges are non-refundable.Final sale items are not eligible for returns.
Each eligible item can be only submitted with one return request.
MAELREG is made just for you. All custom products and wholesale sales are final, and custom products and wholesale products cannot be returned. If you purchased a customized product online and you would like to talk to our MAELREG experts about fit, comfort, defects, or it was damaged during shipping, please contact our customer service.