FAQ
Orders
We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.
We accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us by email to contact@maelreg.com directly.
We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Contact Us to submit a request so we can get you your item(s) as soon as possible.
For orders that needed to be returned/exchanged/canceled, we highly recommend you come to Contact Us to submit your request!
Products
We know you don’t want to miss out on all of our great designs! Our newsletter is going to be the best way to stay in the know! Through the newsletter, you will receive product updates, future sale details and exclusive offers. If you head to our website, you can sign up for our newsletter at the bottom of our home page!
We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to contact@maelreg.com for further check.
Taking the United States as an example, the order processing time is 1-2 business days, standard shipping time is 5-8 business days, so the estimated delivery time is around 6-9 business days.
Shipping
Our products are stored and shipped from fulfillment centers located in the United States. Every product will go through strict quality inspection before shipment.
If you have a MAELREG account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order.
Your order may have been divided into multiple packages due to the size or quantity of items. After shipment, you will receive an email notification. If you have any questions, feel free to contact us at contact@maelreg.com.